Last updated: [Insert Date]

1. General Shipping Overview

Absolute Bullion ships physical precious metals and related products (“Products”) using secure, insured methods through reputable carriers. Our goal is to ship your order as quickly and safely as possible while maintaining strict security standards appropriate for high-value items.

This Shipping Policy explains how orders are processed, shipped, and delivered, and how risk of loss is handled once your order leaves our custody.

2. Order Processing Time

Once we receive your order and payment is confirmed (and, where required, your identity and order details are verified):

  • We aim to process and release orders for shipment within approximately 1–3 business days.
  • In normal market conditions, we target shipment within about 48 hours of payment confirmation, subject to product availability and compliance checks.

Processing times may be longer during periods of high demand, volatile markets, or when additional verification is required.

3. Shipping Methods and Carriers

We ship orders using major, reputable carriers experienced with high-value shipments, such as:

  • UPS
  • FedEx

The choice of carrier and service level is based on factors including package value, weight, dimensions, destination, and security requirements.

We do not generally ship precious metals by untracked or uninsured mail services.

4. Shipping Destinations

By default, we primarily ship to addresses within [insert your primary country, e.g., the United States].

International shipping (if offered) may be subject to additional restrictions, documentation, and costs, including:

  • Customs duties, taxes, and brokerage fees
  • Import regulations and purity requirements
  • Country-specific restrictions on bullion and numismatic products

Where international shipping is available, you are responsible for understanding and complying with any laws, regulations, and import requirements in your jurisdiction.

5. Shipping Rates and Fees

Shipping and handling charges are calculated based on:

  • Order value
  • Weight and dimensions
  • Destination and service level
  • Insurance costs

Estimated shipping costs will be provided at checkout or in your order confirmation. We may offer promotions (such as discounted or free shipping) from time to time at our discretion.

6. Packaging & Discretion

To protect your privacy and security:

  • All orders are packed in plain, unmarked boxes or mailers.
  • We do not use packaging that reveals the nature or value of the contents.
  • Internal packaging is designed to help prevent movement, rattling, or visible shape of coins/bars.

We may include internal documents (such as packing slips or invoices) that show the order contents and value; these are typically placed inside the package and not visible from the exterior.

7. Insurance and Security

All eligible shipments are insured for their value while in transit according to our internal shipping and insurance guidelines and any limits imposed by carriers, insurers, or applicable law.

  • Insurance generally covers loss or damage during transit up to the insured value, subject to policy terms and exclusions.
  • We may use third-party logistics and depository partners to provide secure, insured fulfillment, custody, and distribution services.

Insurance may not cover losses resulting from:

  • Incorrect or incomplete addresses provided by the customer
  • Unauthorized access to your mailbox, building, or property after a package is marked “Delivered”
  • Acts or omissions outside our control that are excluded under carrier or insurer terms

For specific coverage details, please contact us prior to placing your order.

8. Signature Requirement and Delivery

For security reasons, most shipments require a signature on delivery by an adult at the delivery address.

  • We may use services such as “Adult Signature Required” or similar, depending on carrier and value.
  • If you authorize the carrier to deliver without a signature (e.g., via a signed door tag, carrier app, or account preferences), you assume all risk for that package once the carrier marks it as delivered.

You are responsible for providing:

  • A secure delivery address
  • Any building or access information necessary for safe delivery
  • Prompt retrieval of the package after delivery

9. Risk of Loss and Title

Unless otherwise required by law or stated in a separate written agreement:

  • Risk of loss and title pass to you when the carrier records the shipment as delivered to the shipping address you provided at checkout.
  • After that point, we are not responsible for loss, theft, or damage, including parcels stolen from mailboxes, doorsteps, or reception areas.

If you choose to have your order delivered to a third-party location (such as a vault, depository, fulfillment center, or office):

  • Delivery to that address constitutes delivery to you.
  • Any subsequent handling, storage, or transfer is your responsibility and subject to your agreement with the third party.

10. Tracking Information

When your order ships, we typically provide:

  • A shipment confirmation (usually by email); and
  • A carrier tracking number, so you can monitor the progress of your shipment online.

Tracking updates and delivery scans are controlled by the carrier. Delays or gaps in tracking are common and do not necessarily mean a package is lost.

11. Delivery Issues, Lost or Damaged Shipments

If you believe a shipment is lost, delayed, or damaged:

  1. Contact us as soon as possible with your order number and tracking details.
  2. For suspected loss or theft, we may require:
    • A written statement or affidavit,
    • A police report in some cases, and/or
    • Cooperation in any carrier or insurance investigation.

We will work with the carrier and, where applicable, the insurer to investigate. Resolution may include:

  • Replacement of the product (if available), or
  • Refund up to the insured value, subject to carrier/insurer approval and our internal policies.

We cannot guarantee a particular outcome for insurance claims and are bound by carrier and insurer decisions.

12. Address Accuracy and Changes

You are responsible for ensuring that your shipping address is complete and accurate at the time of order.

  • We may decline to change the shipping address after an order is confirmed, especially once it has entered the fulfillment pipeline.
  • If a change is permitted, it may delay your shipment and could require additional identity verification.

We are not responsible for lost or misdelivered packages resulting from incorrect or incomplete addresses provided by you.

13. Refused or Undeliverable Shipments

If a package is:

  • Refused by the recipient,
  • Returned due to multiple failed delivery attempts, or
  • Returned as undeliverable for any reason,

then upon receipt of the return we may:

  • Re-ship the order to an updated address, with additional shipping and handling charges; or
  • Refund the order amount minus:
    • Original shipping and insurance costs, and
    • Any market loss, restocking fees, or other costs associated with re-selling the returned bullion, where permitted by law.

Bullion prices can move significantly during the shipping and return period; you may receive more or less than your original purchase price as a result.

14. Pre-Sale, Backorder, and Special-Order Items

Some Products may be:

  • Pre-sale (not yet released by the mint or supplier),
  • On backorder, or
  • Special-order items that require additional lead time.

For these products:

  • Estimated ship dates are approximations only and not guarantees.
  • Actual shipment will occur after we receive inventory and complete normal processing and verification.

We may ship your order in multiple packages if some items are in stock and others are delayed. Combined or split shipments will follow the same security and insurance standards.

15. Use of Third-Party Storage, Vaults, and Fulfillment

Absolute Bullion may use third-party vaults, depositories, or logistics providers for:

  • Storage and custody of inventory,
  • Order picking and packing, or
  • Direct drop-shipment to your address.

These partners operate dedicated, secure, and insured precious metals facilities designed for custody and distribution of bullion products.

Your relationship with any such third party may also be governed by their own terms, which you should review where applicable.

16. International Customs, Duties, and Taxes

For international shipments (where offered):

  • You are responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by your jurisdiction.
  • We are not responsible for delays, seizures, or additional charges imposed by customs or other authorities.

Please consult local regulations and a qualified customs or tax advisor before placing an international order.

17. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

  • Law or regulations,
  • Carrier or insurer requirements,
  • Our internal security, logistics, or business practices.

When we make changes, we will update the “Last updated” date at the top. Any revised policy becomes effective immediately upon posting on the Site, unless otherwise stated.

18. Contact Information

If you have questions about this Shipping Policy, or about a specific shipment, please contact:

Absolute Bullion
Website: https://beverlybullion.com/